DataClarity Privacy Policy

Your privacy is important to DataClarity.  This Privacy Policy outlines how we collect, use, disclose, transfer, and store your information.  It also describes the choices available to you regarding DataClarity’s use of your personal information, and the steps you can take to access this information and request that we correct or delete it.  Please take a moment to familiarize yourself with our privacy practices and contact us at [email protected] if you have any questions.

DataClarity Contact Us Forms and Websites 

You may be asked to provide your personal information anytime you are in contact with DataClarity Corporation or an affiliated company.  DataClarity and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy.  They may also combine it with other information to improve our products, services, content, and advertising.  You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

We use information submitted through our Websites or collected through e-mail to analyze the characteristics of our customers and improve our services.  If you request information about DataClarity products and services, we will collect your name, email address, phone number, and additional company information.  We use this information to contact you about your request, and to follow up with you about the products and services in which you have expressed an interest.  We will also send information to you regarding upcoming DataClarity’s products updates, events, and relevant industry related news or articles. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the e-mail.

User Profile

DataClarity offers you the option to use its web offerings including forums, blogs, and communities linked to this website that require you to register and create a user profile.  User profiles may provide the option to display personal information about you to other users, including but not limited to your name, photo, social media accounts, postal or e-mail address, or both, telephone number, personal interests, skills, and basic information about your company.  Any personal information you choose to submit in such blogs, forums, or communities may be read, collected, or used by others who visit these networks, and may be used to send you unsolicited messages. DataClarity is not responsible for the personal information you choose to submit in these blogs, forums, or communities.

Event profiling

If you register for an event, seminar, or webinar of DataClarity, DataClarity may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar for the purpose of communication and the exchange of ideas.

DataClarity Customer information

DataClarity Customer Information is information we collect from you when you purchase and contract with us to provide services or technology solutions.  In this case, we will collect your e-mail address; phone number; information regarding your role within your company; company information, including company name, address, billing information and company size; and contact information for other relevant points of contact within your company as needed for DataClarity to provide its services.  If you purchased one of DataClarity’s products or offerings, you may have the option to add additional users to your account.  We will ask for the name and e-mail address of the additional users you want to add.  This information is used by DataClarity to provide the requested service.  Added users may independently sign up to receive other DataClarity communications.

We will use your Customer Information to:

  • Provide the requested products and services you have requested;
  • Renew subscription-based products and services you have purchased;
  • Provide customer support.  While providing you with customer support we may also gather additional information from you to investigate technical issues and respond to your support questions;
  • Communicate on a regular basis with you by e-mail or phone about your use of the products or services, DataClarity events and other industry news or trends, and other DataClarity products and services we believe may be of interest to you.  You may opt-out of receiving e-mails regarding DataClarity events and other DataClarity services by clicking unsubscribe link provided in the email.  You will continue to receive notices regarding the products or services you purchased, and other disclosures as required by law.  Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship.  With regard to marketing-related types of communication (i.e. e-mails and phone calls), DataClarity will (a) where legally required only provide you with such information after you have opted in and (b) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us.  You can opt out of these at any time here.
  • Creation of anonymized data sets.  DataClarity may anonymize personal information provided under this Privacy Policy or customer utilization data of our products and services to create anonymized data sets, which will then be used to improve our existing products and services, for business development, and for marketing communications.
  • Recording of calls and chats for quality improvement purposes.  In case of telephone calls or chat sessions, DataClarity may record such calls (after informing you accordingly during that call) or chat sessions in order to improve the quality of DataClarity’s services.
Information DataClarity Receives from Third-Parties

DataClarity may obtain contact and company information from third party sources. The information obtained by these third parties is from publicly available sources (e.g., news articles).  This information is used to support DataClarity’s marketing and sales efforts.  DataClarity’s sales team may contact you based on this information to determine your company’s interest in DataClarity’s services and products.  You may opt-out of these communications at any time by sending an e-mail to [email protected] or clicking the unsubscribe link provided in the e-mail.

DataClarity Communications

If you sign up for a DataClarity account, community, blog updates, or other communications, download a whitepaper, register for a web seminar or other event, or, if you contact us generally, we will collect your contact information to fulfill your request.  If you provide us with contact information (through the use of our services, in signing up for communications, or otherwise), we will contact you regarding DataClarity events and services we believe may be of interest to you.  To unsubscribe from DataClarity communications, follow the unsubscribe link that appears at the end of each e-mail communication.

Sensitive Information

We ask that you not send us or disclose any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through DataClarity websites or via other means.

DataClarity’s websites, online services, and e-mail messages may use “cookies” and other similar technologies such as pixel tags and web beacons.  These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of web searches.  We treat information collected by cookies and other technologies as non‑personal information.  However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.  Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

DataClarity and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with DataClarity more convenient and personal.  If you want to learn how to disable cookies using your browser settings click here.  Please note that certain features of the DataClarity website will not be available once cookies are disabled.

We gather some information automatically and store it in log files.  This information may include Internet Protocol (IP) addresses, location, browser type, e-mail clients, referring and exit websites and applications, date/time stamp, and clickstream data.  We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our products and services, and to gather demographic information about our user base as a whole. DataClarity may use this information in our marketing efforts.

In some of our e-mail messages, we use a “click-through URL” linked to content on the DataClarity website.  When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website.  We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.  If you prefer not to be tracked in this way, you should not click text or graphic links in the e-mail messages.

Pixel tags enable us to send e-mail messages in a format customers can read, and they tell us whether email has been opened.  We may use this information to reduce or eliminate messages sent to customers.

When you use our websites, you can usually choose to set your browser to remove cookies and to reject cookies from our servers.  If you choose to remove cookies or reject cookies, this could affect certain features or services of our websites.  Cookie management tools provided by your browser may not remove Flash cookies.  To learn how to manage privacy and storage settings for Flash cookies click here or in the EU

Your browser may allow you to set a “Do not track” preference.  Unless otherwise stated, our websites do not honor “Do not track” requests.  However, you may elect not to accept cookies by changing the designated settings on your web browser.

We work with third parties to track your activities on our web site to improve our marketing efforts.  If you do not want to have your information collected and used for remarketing purposes you can opt-out through DataClarity’s Unsubscribe Page.  Please note that some cookies may be placed by a third-party service provider who performs some of these functions for us.

Google Analytics

DataClarity also uses web analytics services, which currently include Google Analytics.  Google Analytics is a web analytics service provided by Google Inc. Google Analytics uses cookies and similar technologies to analyze how visitors use our websites in order to deliver a better web experience.  The information generated about our websites usage (including your shortened IP address) is transmitted to Google in the U.S.  You can learn more about Google Analytics or opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.  The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) that is running on our website from sharing information with Google Analytics about your activity.

We may share your information with companies that provide services to help us with our business activities, such as website analytics.  These third parties are authorized to use your information only as necessary to provide these services to us.

We may also disclose your information:

  • As required by law, such as to comply with a subpoena or similar legal process.  To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your information to third parties as part of a legal process.  DataClarity also may be required to disclose personal information in response to lawful requests by public authorities, including requests from national security or law enforcement authorities.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.
  • If DataClarity is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different Privacy Policy.
  • To any other third party with your prior consent to do so.

We will share your information with third parties only in the ways that are described in this Privacy Policy.  We do not otherwise sell your personal information to third parties.

We work hard to protect DataClarity and our users from unauthorized access to or unauthorized alteration, misuse, disclosure or destruction of information we hold.  In particular, we:

  • Encrypt many of our websites using SSL or TLS.
  • Review our information collection, storage and processing practices, to guard against unauthorized access to systems.
  • Restrict access to personal information to DataClarity employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

We will retain your information for as long as it is needed to:

  • Provide products and services that you or your organization have requested;
  • To communicate with you about a request you have made to us;
  • To manage your choices and rights you have exercised pursuant to this Privacy Policy;
  • To enable you maintain an account with us, provided that you or the organization through which your account was created have not otherwise requested that we delete your information;
  • To comply with our legal and regulatory obligations, and demonstrate compliance

Upon request, we will provide you with access to identifying information that we have collected about you (provided that you have given adequate proof of identity).  To review and update your personally identifying information to ensure it is accurate, contact us at [email protected].

DataClarity will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 45 days of your access request.  We provide this access so you can review, make corrections, or request deletion of your data.  If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access.  In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.  We may decline to process requests that are frivolous, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

This website may contain links to third-party sites (meaning non-DataClarity) websites.  DataClarity is not responsible for the privacy practices or the content of websites outside DataClarity and its affiliates. Therefore, we recommend that you carefully read the privacy statements of such third-party sites.

We do not intend for our websites or online services to be used by anyone under the age of 18. If you believe that we have mistakenly or unintentionally collected such information, please notify us at [email protected] so that we may delete the information from our servers.

DataClarity primarily stores data in the United States.  To facilitate DataClarity’s global operations, DataClarity may transfer and access such information from around the world, including from other countries in which DataClarity has operations.  By using DataClarity’s websites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country or the country in which you were located when you initially provided the information.

To make sure your personal information is secure, we communicate our privacy and security guidelines to DataClarity employees and contractors and strictly enforce privacy safeguards within the company.

If you have any questions or concerns about DataClarity’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact the DataClarity Data Protection and Privacy Office by emailing us at [email protected].  DataClarity will respond within 45 days.  If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction.

If you are a resident of the EEA and have an unresolved privacy or personal information collection, use, or disclosure concern that we have not addressed satisfactorily, please contact the EU Data Protection Authorities.  For more information on how to contact the EU Data Protection Authorities, click here.

If you are a resident of Switzerland and have this concern, please contact the Swiss Federal Data Protection and Information Commissioner. For more information on how to contact the Swiss Federal Data Protection and Information Commissioner, click here.

Written communication should be sent to DataClarity Corporation, Attn: Privacy Officer, Legal Department, North Hills Tower II, 4242 Six Forks Road, Suite 1550, NC, 27609, United States of America.

DataClarity may update its Privacy Policy from time to time.  When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

This Privacy Policy was revised and posted as of May 24, 2018.